Returns policy

Frozen Food Products strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.

No returns policy

Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.

Incorrect goods delivered

If we delivered the incorrect goods, the customer must inform us within 48 hours of receipt of said goods. The goods must be unopened and in its original packaging. We will either refund the customer their money or exchange it for the correct product.

Refunds will be finalised within 7 business days.  

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